![]() Not once did we see anyone interact with the concierge and yet, meanwhile, the front desk agent was overwhelmed and overworked, dealing with two other room issues apart from ours. Having only one front desk agent, while there are two concierge agents doing nothing, seemed bizarre and wasteful. I do not believe they have enough staff to manage the hotel operations. The front office staff and management seems to be where the breakdown happens. Kassi is now one of our favorite restaurants on the strip for that reason alone. Our busser and waitress were excited to be there, had wonderful recommendations and truly made the experience for us. We had dinner at Kassi Beach House and the service was 5 stars. The F&B staff was wonderful, efficient and professional. We had no issues with housekeeping coming to our room daily and our attendant was excellent. The individual staff members we met in housekeeping and the restaurants were excellent and incredibly kind and did everything in their power to help you. The service overall at the hotel was 3 stars and that ultimately comes down to the management. This is fairly standard in Las Vegas, though, it would be nice to see a coffee machine in the Ruby Tower as an added amenity for the added price. There are no coffee machines, microwaves or personal fridges and you cannot request them. ![]() Surprisingly, we did not have an issue despite accidentally knocking over a number of beverages. We did manage to shove some of our items into the fridge – if you do the same, be sure to check your bill before check out to ensure you don’t get charged for accidental movement. Note that they are weighted, so it is quite difficult to use the fridge for anything other than the minibar. The rooms do have full minibars with alcohol, snacks and soft drinks. They did not have robes or slippers in the room, but we verified that you can request them. However, they did not offer Q-tips or similar amenities. The bath amenities were nice in larger bottles than you’d normally see in a standard room. The rooms feature the signature lounge beds with comfortable headboards and a secondary “lounge” area at the foot of the bed. We did enjoy the size of the rooms in the Ruby Tower and if we were to book that tower again, we would book the corner rooms for the quieter environment and better. So we would personally not recommend the Ruby Tower rooms for that reason. The Ruby Tower features connecting rooms for everything except the suites. Ruby Tower does feature a “petite” room type, but for the most part, the rooms are around 700 square feet, which is 240 square feet larger than the standard rooms. The difference between the towers is mostly down to size of the rooms. Opal and Canyon are classified as the same when booking, but Ruby Tower is classified separately. The rooms are similar in decor and layout across the three towers. All three towers face into the property, with Canyon being the “oldest”, and Opal and Ruby looking similar from the outside. There are three towers in the Virgin Hotel Las Vegas: Canyon, Opal and Ruby tower. The entire ordeal took about an hour and a half from arriving to the hotel to finally entering our clean, quiet room. We promptly went back downstairs and got a new room, which thankfully was lovely. When we arrived to that room it was occupied and unclean with artworks held together by scotch tape. They found a corner room for us and also happened to not be connecting and not an ADA room. We went downstairs to request the “downgraded” room we booked and were told that they didn’t have any of the room we booked, which is why we received the ADA room and we were correct, it wasn’t an upgrade. We could see the person next door’s shadows and TV lights, as well as hear them clear as day. Similarly, we discovered that all standard rooms in the Ruby Tower are connecting rooms and there are large gaps on the bottom of the doors. One of the most impactful features of the Virgin rooms are the beautiful bathrooms, which are not quite the same in an ADA format. ![]() ADA rooms are never really an upgrade, due to their lower furniture, roll in showers with shower curtains and slightly different configurations that are important for ADA requirements. When we arrived to the room, we had been placed in an ADA room. ![]() When we checked in the first time, we were told we were upgraded to a strip view room. However, based on guests in line with us as well as TripAdvisor reviews, we felt this was a bit too common of an occurrence for it to be a “one off” and therefore feel it important to include. What happened next is not something we would typically share in our review because we do our best to share the experience that most guests will have on property, rather than just our one-off experience. ![]()
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